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- May 30, 2025
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The 5 Best Chatbot Use Cases in Healthcare
Revolutionizing Healthcare: The Top 14 Uses Of ChatGPT In Medicine And Wellness
This does not influence our use cases since chatbot objectives were described in the articles. We excluded 9 cases from our sample since our analysis revealed that they were not chatbots. We identified 3 new chatbots that focused on vaccination, bringing our final sample to 61 chatbots and resulting in 1 additional use-case category and 1 new use case. These healthcare chatbot use cases show that artificial intelligence can smoothly integrate with existing procedures and ease common stressors experienced by the healthcare industry.
Many of the apps reviewed were focused on mental health, as was seen in other reviews of health chatbots9,27,30,33. From the patient’s perspective, various chatbots have been designed for symptom screening and self-diagnosis. The ability of patients to be directed to urgent referral pathways through early warning signs has been a promising market. Decreased wait times in accessing health care services have been found to correlate with improved patient outcomes and satisfaction [59-61].
Data availability
That’s why chatbots flagging up any suspicious activity are so useful for banking. Data privacy is always a big concern, especially in the financial services industry. This is because any anomaly in transactions could cause great damage to the client as well as the institute providing the financial services. Chatbots offer a variety of notifications you can set, such as minimum balance notifications, bill pay reminders, or transaction alerts.
- These healthcare chatbot use cases show that artificial intelligence can smoothly integrate with existing procedures and ease common stressors experienced by the healthcare industry.
- In addition to answering the patient’s questions, prescriptive chatbots offer actual medical advice based on the information provided by the user.
- For instance, Allstate’s AI-driven chatbot, Allstate Business Insurance Expert (ABIE), offers personalized guidance to small business owners.
- This persuasion and negotiation may increase the workload of professionals and create new tensions between patients and physicians.
- Scant attention has been devoted to chatbot deployment to support or gather data from frontline healthcare workers which is suggestive of future work.
- They then generate an answer using language that the user is most likely to understand, allowing users to have a smooth, natural-sounding interaction with the bot.
In practice, ‘chatbot expertise’ has to do with, for example, giving a correct answer (provision of accurate and relevant information). The importance of providing correct answers has been found in previous studies (Nordheim et al. 2019, p. 25), which have ‘identified the perceived ability of software agents as a strong predictor of trust’. Conversely, automation errors have a negative effect on trust—‘more so than do similar errors from human experts’ (p. 25). However, the details of experiencing chatbots and their expertise as trustworthy are a complex matter. As Nordheim et al. have pointed out, ‘the answers not only have to be correct, but they also need to adequately fulfil the users’ needs and expectations for a good answer’ (p. 25).
The future of chatbots in healthcare
A patient can open the chat window and self-schedule a visit with their doctor using a bot. Just remember that the chatbot needs to be connected to your calendar to give the right dates and times for appointments. After they schedule an appointment, the bot can send a calendar invitation for the patient to remember about the visit. It’s also very quick and simple to set up the bot, so any one of your patients can do this in under five minutes.
In general, these systems may greatly help individuals in conducting daily check-ups, increase awareness of their health status, and encourage users to seek medical assistance for early intervention. But, despite healthcare chatbot use cases the many benefits of chatbots in healthcare, several organizations are still hesitant to incorporate bots. This situation arises because chatbots are prone to errors and can sometimes be difficult to implement.
Reasons Conversational AI is a Must-Have for Businesses This Holiday
Various examples of current chatbots provided below will illustrate their ability to tackle the triple aim of health care. The specific use case of chatbots in oncology with examples of actual products and proposed designs are outlined in Table 1. Design-wise, ease of development, ease of access, and platform penetration have likely contributed to the prevalence of web-based and social media chatbots. For example, the built-in modules for chatbot design on social media platforms allow for fast and easy development. Coupled with the popularity of social media, this fueled deployment on social media apps such as Line, WhatsApp, Facebook Messenger, WeChat, and Telegram. Furthermore, accessibility via both smartphones and personal computers makes such chatbots widely available.
Yes, many healthcare chatbots can act as symptom checkers to facilitate self-diagnosis. Users usually prefer chatbots over symptom checker apps as they can precisely describe how they feel to a bot in the form of a simple conversation and get reliable and real-time results. A US-based care solutions provider got a patient mobile app integrated with a medical chatbot. With psychiatric disorders affecting at least 35% of patients with cancer, comprehensive cancer care now includes psychosocial support to reduce distress and foster a better quality of life [80]. The first chatbot was designed for individuals with psychological issues [9]; however, they continue to be used for emotional support and psychiatric counseling with their ability to express sympathy and empathy [81].
The limitation to the abovementioned studies was that most participants were young adults, most likely because of the platform on which the chatbots were available. In addition, longer follow-up periods with larger and more diverse sample sizes are needed for future studies. Chatbots have the potential to address many of the current concerns regarding cancer care mentioned above. This includes the triple aim of health care that encompasses improving the experience of care, improving the health of populations, and reducing per capita costs [21]. Chatbots can improve the quality or experience of care by providing efficient, equitable, and personalized medical services.
The app also helps assess their general health with its quick health checker and book medical appointments. They can even attend these appointments via video call within two hours of booking. Apart from our sponsor Zoho SalesIQ, chatbots are sorted by category and functionality. These categories can be divided into general health advice and chatbots working in specific areas (mental, cancer). You’ll need to define the user journey, planning ahead for the patient and the clinician side, as doctors will probably need to make decisions based on the extracted data.
For these patients, chatbots can provide a non-threatening and convenient way to access a healthcare service. In addition to answering the patient’s questions, prescriptive chatbots offer actual medical advice based on the information provided by the user. To do that, the application must employ NLP algorithms and have the latest knowledge base to draw insights. By collaborating with their insurance providers, Herbie transaction bots can process bills and medical invoices.
The greatest advantage of chatbots here is that they can deal with many user inquiries at the same time, and the staff won’t be overwhelmed with the number of inquiries, no matter how high it gets. They can provide many opportunities to facilitate their jobs or improve their performance but, ultimately, it’s human doctors who are going to deliver the care. Minmed, a multifaceted healthcare group, uses a chatbot on its website that offers comprehensive information on several health screening packages, COVID-19 detection tests, clinic locations, operating hours, and so much more. Furthermore, you can also contact us if you need assistance in setting up healthcare or a medical chatbot.